YOUR PRIVACY IS IMPORTANT TO US
people in our business, and their trust, are core to our business. It is for
that reason that we are committed to protecting your privacy and any
information you provide to us.
Recruitment and related group entities (see clause 9 for details of related
time to time, we will notify you of any changes or additions to how we handle
your information. This could be when you complete a registration or claims
form, or receive terms and conditions relating to BRC Recruitment and related
group entities. When you receive this further information, please consider it
INFORMATION WE COLLECT
Information we collect from you :
collect information about you and the interactions you have with us. This
includes when you request or use our services, seek employment with or through
us, and when you communicate with us on the phone, email, through our websites,
apps and other mobile applications.
on the nature of the services we provide and the type of relationship we have
with you, we may collect information about your identity and contact details,
your gender, your nationality and right to work in Australia, information
relating to equal opportunity, your health and fitness, employment history,
qualifications and related information.
you use our website, apps, online services and other mobile applications,
information about your location and activities may also be collected. Such
information includes IP addresses, telephone numbers and whether you accessed
third party sites. It also includes information on the volume of site visits,
date and time of visits, the origin of visits, pages viewed and the length of
time spent on our site. Some of this information is collected through the use
of cookies (see clause below for more information on cookies).
we collect from others
time to time, we may collect information about you from others. Such
information might come from service providers, agents, advisers, brokers,
employers and former employers or family members. For example, we may collect
information about you that is publicly available from public registers, social
media or made available by third parties. We may also obtain information from your
emergency contact in the event of an emergency.
information. Sensitive information includes health information. For example:-
a) information regarding pre-existing health
and medical conditions and injuries;
b) information relating to equal opportunity;
information relating to professional memberships.
If we need to obtain this
type of information, we will collect it from you directly or if we wish to
collect it elsewhere, we will ask for your consent, except where otherwise
permitted by law.
3 HOW DO WE USE YOUR INFORMATION?
We collect, use and disclose your information for a number of
reasons. This includes so we can:
a) establish your identity
and assess your requests for employment or services;
b) assess whether you have
the right to work in Australia, if you wish to work for us;
c) assess whether you are
suitable for any employment opportunities with BRC Recruitment, based on
qualifications, experience, physical and mental health, among other things;
d) contact you in relation to
any potential employment opportunities with BRC Recruitment and any of our
e) enable our clients to
contact you in relation to assignments, employment or potential employment
f) update and maintain
accurate records with respect to your current availability for work;
g) comply with any applicable
legal obligations and assist government and law enforcement agencies or
h) provide quotes, estimates
and tenders for our services;
i) administer our services
and our role as an employer, including in relation to workers compensation
j) manage our relationship
k) manage our risks and
identify and investigate any illegal activity;
l) conduct and improve our
m) identify and tell you about other products or services
that we think may be of interest to you.
We may also collect, use and exchange
your information in other ways where it is permitted by law.
We may contact you in relation to new products and services
and undertake direct marketing activities from time to time. If you do not want
to participate in any of those activities or do not want to receive direct
marketing from us, you can tell us that you wish to opt out of these direct
marketing activities by contacting us at email@example.com or by following
the instructions to ‘opt out’ when we contact you about our new product and
services. We may also tell you other ways you can ‘opt out’ when we contact you
about our new products and services.
New technologies we use in our business
New technologies can allow businesses and organisations to
collect and use information to get a more integrated view on the people they
deal with in their business and to improve the services and opportunities that
they can provide.
BRC Recruitment and its related group entities members may
combine information it holds with information available from a wide variety of
external sources to enable use to analyse the data and find ways to improve our
operations, services and opportunities.
BRC Recruitment and related group entities members may also
provide reports and data insights to third parties. For example, to help them
to utilise our services to their best advantage and to improve
their own products, services
and opportunities. If we do this, our reports and insights will be based on
aggregated information and will not contain any information that identifies
4 WHO DO WE EXCHANGE YOUR INFORMATION WITH?
BRC Recruitment (Member of the WorkPac Group)
We will exchange information between members of BRC
Recruitment and related group entities. This is largely to ensure that we may
provide an integrated approach to all of our clients, employees and other
parties with whom we engage. All BRC Recruitment and related group entities
members may use this information for any of the purposes mentioned in clause 3.
We may exchange your information with third parties where
this is permitted by law or for any of the purposes mentioned in clause 3.
Third parties include:
a) clients and customers of
BRC Recruitment and related group entities and any of its members;
b) service providers,
including those to whom we outsource certain functions such as direct
marketing, document production, debt recovery and information technology
c) advisers and persons
acting on your behalf, such as your doctor or solicitor;
d) our financiers, investors,
advisers and persons who may acquire rights to our assets;
e) claims-related providers,
such as assessors and investigators, who help us with claims;
f) auditors and insurers;
g) employers, former
employers and potential employers;
h) government and law
enforcement agencies or regulators; and
i) entities established to help identify illegal activities
and prevent fraud.
Parents and Guardians
If you are under the age of 16, or have special needs, we may
share your information with one or more of your parents or legal guardians or
any person appointed to manage your affairs.
Sending information overseas
BRC Recruitment and related group entities generally uses
systems and operates within Australia.
However, we may send your information overseas from time to
time, including to overseas members of BRC Recruitment and related group
entities. We may also send information overseas to service providers or other
third parties who operate or hold data outside Australia. We may also send
information overseas where this is required by laws and regulations of
Australia or another country.
Where we send your information overseas, we will make sure
that appropriate security arrangements and data handling systems are in place.
Please note that in some cases, overseas laws may apply to the data.
5 HOW WE KEEP YOUR INFORMATION SECURE
We generally keep our records which contain your information
on our premises and systems. Otherwise, we may keep them offsite using trusted
We use a specially designed,
secure database for storing your information. We also train and remind our
staff of their obligations with regard to your information.
When we interact with you on the internet through our
website, apps, online services and mobile applications, we generally use a
variety of tools and systems to protect against unauthorised persons and
viruses accessing our systems. This may include encryption processes,
firewalls, virus scanning tools and intrusion detection systems. We also limit
access to your information by requiring use of passwords.
We generally only keep information for as long as required.
For example, to be able to provide ongoing services and opportunities and to
meet legal obligations and internal needs.
6 WHAT IF YOU WANT TO ACCESS, UPDATE OR CORRECT YOUR
INFORMATION? Accessing your information
If you would like to access to your basic information (for
example, details about where you have worked and your pay details), you can do
this by contacting us at one of our Business Centers, by emailing or by calling
us. Our staff will then refer your request to the relevant person in our
business who can assist you.
We will generally not charge you a fee for giving you access
to your information. However, depending on the nature and quantity of information
requested, we may require that a fee be paid to cover the time and expense we
incur in locating, compiling and explaining the information you ask for. We may
require this to be paid before we start compiling your information
If you ask for access to your information, how long will it
take to be given access?
We will make your information available as soon as possible
but will try to do so within 30 days of your request. Before we give you the
information, you may be required to establish your identity first.
Can we refuse your request for access?
In some circumstances, we may deny your request to access
your information, or otherwise limit the access we provide. We will only do
this where we are legally permitted to so. In such case, we will explain our
decision to you.
Updating your basic information
Given the type of services we provide, it is important that
we have your correct details, such as your current address and telephone
number. You can check or update your information by visiting or phoning us. You
may also be able to do this online or through our website.
Can you correct your information?
If you believe we hold inaccurate information about you or
have provided to others, you can ask us to correct the information by
contacting us at any of our Business Centres or by calling us.
If the information we correct has been provided by us to
others, you can ask us to notify them of the correction. We will correct your
information as soon as possible but will try to do so within 30 days.
What if we disagree about whether your information should be
If we disagree with you about whether your information should
be corrected, we will let you know our reasons. If this occurs, you can ask us
to include a statement with the relevant information, indicating.
your view that the
information is for example, inaccurate, misleading, incomplete, and irrelevant
or out-of- date, whatever might be the case. We will take reasonable steps to
comply with such a request.
7 MAKING A PRIVACY COMPLAINT
How can you make a complaint?
If you have a concern about your privacy, you have a right to
make a complaint. If you make a complaint, we will do everything we can to put
To make a complaint, contact our group’s Privacy Officer
(Head of Finance) on 1300 967 572 or by email firstname.lastname@example.org with details
of your complaint.
How do we handle a complaint?
We take complaints about privacy very seriously. We will
review each complaint and will try to resolve the issue as soon as reasonably
possible. We will also keep you updated on our progress in fixing the problem.
What are they?
Cookies are text files that are downloaded to your computer
or mobile device when you visit a website. As you browse, cookies gather
information about your use of that website. They enable the site to learn your
preferences and behaviour by sending the information collected back to the
originating website each time you visit the site.
The aim of cookies is to enable the site to provide a more
tailored experience to the user. Some types of cookies also perform essential
functions to enhance the user’s experience and the site functionality. There
are number of different types of cookies, including session cookies, persistent
cookies, first and third party cookies, necessary cookies, functional cookies,
social and tracking cookies.
We will use a combination of the various types of cookies
and online services you use and what functions you request of those sites and
For example, in order to measure the effectiveness of
marketing campaigns (for example, banner advertising), there may be occasions
where we allow third parties to collect analytical data from our site using
Further, we may provide website visitor usage information to
third party advertising servers (such as DoubleClick™) in order to target our
online banner advertising on other sites. Again we do not allow the capture or
transmission of any site usage information that can personally identify you.
Please note that these cookies do not capture information
that leads to your personal identity being revealed.
How to delete or block
By checking your browser settings, you can control how
cookies are used on your computer or device. In
relation to third-party ad servers, or to learn more about
not having this information used to target advertisements to you, please visit
DoubleClick’s website at http://www.google.com/doubleclick.
Note: This link will take you away from BRC Recruitment’s
Please note that some of the cookies we use may be essential
to ensuring privacy and protection of data and functionality. If you delete or
block certain cookies, your experience on our websites and services may be
affected. You may discover that functionality is limited or some parts of the
website do not work at all.
9 ABOUT THE WORKPAC GROUP
The WorkPac Group consists of WorkPac Pty Ltd ACN 111 076 012
and any parent company, subsidiaries and any subsidiary of its parent company
from time to time including any related entity or associated entity as defined
by the Corporations Act 2001 (Cth) and any of our business partners. In this
“us” or “our”.
The WorkPac Group provides a range of services to both
employers and employees including but not limited to labour hire, recruitment,
training, financial services, career management and human capital solutions
industries and engaging with candidates and clients for identifying employment
vacancies and suitable candidates to fill those roles.
10 OUR CONTACT DETAILS
To contact us, you can find all of our contact details on our
‘Contact’ website page http://www.brcrecruitment.com.au/contact.
Alternatively, you can call us on 02 8245 1400 or visit
your nearest BRC Recruitment Business Centre.